Dear, Nurjenna Tan thank you for contacting Ministry of Tourism.
For hotel/resort services complain, please kindly contacting the hotel/resort that you were stayed in or you can initiate you complain to Association of The Indonesian Tours and Travel Agencies (ASITA) at:
Alamat: Jl. RS Fatmawati No. 15, Jakarta Selatan
We hope this information helps.
Furthermore, if you are satisfied with the submitted reply, we ask for your willingness to fill out the Satisfaction Survey of Public Information Service, Ministry of Tourism.
The survey will be sent to your email address after you press the close button.